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Face to Face Support/Training
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Computer Buddies - Libraries
Provide support at many of our libraries, including how to use computers, phones, and tablets; using online services, software or apps; or troubleshooting problems with your own devices.
DIGI Partnership
DIGI Partnership
a partnership of community organisations across Gloucestershire, offering free, accessible, tailored digital support and support from Digital Champions. Also includes support re. using the NHS app.
DIGI Hubs Map - locate support in your area
Chipping Campden library - IT Cafe
• Newent library - Digital Hubs - starting 8th October
Winchcombe library - Digital Hubs
Digi Partnership Programmes
Digital Champions Network (for staff and volunteers)

DAISI
DAISI
Digital Champions and a Digital Triage service. The triage service provides help for the public and professionals in finding local digital support centres, training, free Wi-Fi, accessing affordable devices and connectivity, digital safety, social tariffs etc.
Contact the Digital Triage Service (also ask about support for the NHS app).
Cotswolds Digital Champions - Bourton, Ebrington, Fairford, Lechlade, Moreton-in-Marsh, Stow, Stroud
Forest Digital Champions - Forest Sensory Services, Newent Sharing Kitchen
Tewkesbury Digital Champions - Gotherington, Highnam, Shurdington, Tewkesbury

Other Digital Champions
GL Communities / Our Open Door - Matson

Digital Support at Home or Online
Some organisations are able to provide support at home, either face to face, or online. This may be restricted to a geographic area, or to a specific group of clients:
check with the DAISI Triage Service
AbilityNet - older people & disabled people of any age
RNIB - technology support for those with low or no sight
U3A Friday morning Zoom sessions

Training Courses
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Adult EducationComputer and IT courses are offered at a variety of sites across the county, including Libraries.

September courses not yet started:
Adult Education at Commercial Road:
• Computer Confidence for Work: 26/09–12/12 10am-12pm
To book a place, please contact: 01452 583800 or email learn@gloucestershire.gov.uk

Visit the following links for other regular courses:
Beginners IT
Digital marketing level 2
Microsoft Office – boost the basics
Microsoft Office – upskill & advance
Step into the Digital Age with Confidence
Wix website design for beginners
All course listings

AbilityNet Webinars
AbilityNet Webinars
Free webinars on a range of topics of relevance to disabled people, and those providing digital accessibility support. Past webinars are also available with free recordings and transcripts.
Upcoming and recorded webinars

Good Things Foundation
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Good Things FoundationA network of digital inclusions hubs, including libraries and other community locations, that offer free access to computers, WiFi, printers etc. Many centres also provide one-to-one support and/or training. Use the map to find local centres and the services offered.
Online Learning - general
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Basic IT courses
Basic IT coursesFree interactive training on the basics of using computers and tablets: including using a device, mouse, keyboard, and touchscreen controls; developing online skills, including email and social media, employment sites, spending and managing money, and managing your health online.
Explore courses
Using your device

Working with office programmes
Working with office programmesHow to use the basics of a generic suite of document, spreadsheet and presentation programs.
Digital Unite
Technology guides to improve your own knowledge, or support others with digital
skills. Includes a set of guides in Easy Read format.
Getting online
Getting onlinePractical tips from Age UK on making the most of the your device and the Internet safely, for both practical and social purposes.
My Computer My Way
My Computer My WayStep by step instructions on how to adapt your phone, computer or tablet to meet your needs. You can search for a specific need (e.g. making text larger) or filter the guides based on your symptoms (e.g. hand tremor) or condition (e.g. dyslexia).
Gloucestershire Careers & Skills Portal
Explore other digital skills resources listed provided by Skills Portal
Digital phone switchover
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Digital phone switchover
Phone providers are gradually switching from old analogue landlines to new digital phone services. Information and support are available via your current phone provider. Information about events in Gloucestershire will be listed soon. In the meantime a summary and links are available via the Gloucestershire County Council website:
Information and links
Information Events in Gloucestershire Libraries (select South West)

3G & 2G mobile network switch off
Switch off dates for the remaining 3G phone network (O2), planned end date for 2G, and what to do if you have an older device.
Information from Ofcom
Information from O2 - includes a list of devices not compatible with 4G and wifi calling

Online learning - specific
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Android Guidebook
Beginners guides to your Android device. How to use features and apps, and tailor it to your needs. Video and step by step illustrated guides.
Android Help
Find answers to all your Android questions.
Apple Support
Detailed guides to all aspects of using an Apple device
Apple Support
iPhone Guide
Videos

Chromebook
Get the most out of your Chromebook with quick and helpful tutorials.
Illustrated tutorials and videos

Excel Easy
Tutorials with illustrated examples, for Excel beginners to more complex data analysis.
Fire Tablets
Get help setting up and troubleshooting common issues with Fire tablets
Fire Tablet Help

Google Workspace Learning Centre
Learn the basics, learn by products, or view productivity tips, support and accessibility information.
Visit
Gmail
Google Docs

Microsoft Online
Free access to Microsoft Online:
Microsoft 365 Online - Word, Excel & PowerPoint
Microsoft Teams Online
Training videos and support:
Microsoft learning & support
Excel
Outlook - including Android, iOS and Web versions
Word

Online Safety
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Safety and Security online
Safety and Security onlineBasics of online safety, social media, keeping your information safe, online scams, backing up data etc.
Keeping Your Child Safe Online
Keeping Your Child Safe OnlineThis portal brings together a wide range of trusted resources to help parents and carers navigate the world of online safety, and to better understand possible risks associated with common online activities, such as gaming, streaming, chatting, and posting on social media.
Cyber Aware
Advice on how to stay secure online from the UK's National Cyber Security Centre.
Get Safe Online
The UK’s leading internet safety website. We provide unbiased, factual and easy-to-understand information on online safety.
Gloucestershire Police Online Fraud
Advice to protect yourself from the activities of online fraudsters.
Scams and fraud
Scams and fraudInformation and support to avoid and manage online, phone, postal and doorstep scams.