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Face to Face Support/Training
Computer Buddies
Provide support at many of our libraries, including how to use computers, phones, and tablets; using online services, software or apps; or troubleshooting problems with your own devices.
Digital Champions
Digital ChampionsHelp in the use of laptops, iPad or smartphone for older people, at community venues and libraries. One to one support and social groups.
IT support at home
IT support at homeAbilityNet's friendly tech volunteers provide free IT support to older people and disabled people of any age.
Training Courses
Adult EducationComputer and IT courses are offered at a variety of sites across the county, including Libraries.

Courses taking place in Libraries from September include:
• Planning Travel Online (Tablets & Smartphones) - Prestbury library 21/10 - 11/11
• Planning Travel Online (Computers) - Bishops Cleeve Library 21/10 - 11/11
• Confidence with email/messaging (Tablets & Smartphones) - Prestbury library 18/11 - 09/12
• Confidence with email/messaging (computers) - Bishops Cleeve Library - 18/11 - 09/12

Visit the following links to view and book a place on the latest courses, see details of regular events, or search for a particular word.
** Computer courses starting September **
Beginners IT
Digital marketing level 2
Employability learning
Independent living
Microsoft Office – boost the basics
Microsoft Office – upskill & advance
Smartphone skills
Wix website design for beginners
Search for courses

Good Things Foundation
Good Things FoundationA network of digital inclusions hubs, including libraries and other community locations, that offer free access to computers, WiFi, printers etc. Many centres also provide one-to-one support and/or training. Use the map to find local centres and the services offered.
Online Learning - general
Basic IT courses
Basic IT coursesFree interactive training on the basics of using computers and tablets: including using a device, mouse, keyboard, and touchscreen controls; developing online skills, including email and social media, employment sites, spending and managing money, and managing your health online.
Explore courses
Using your device

Working with office programmes
Working with office programmesHow to use the basics of a generic suite of document, spreadsheet and presentation programs.
Digital Unite
Technology guides to improve your own knowledge, or support others with digital
skills. Includes a set of guides in Easy Read format.
Getting online
Getting onlinePractical tips from Age UK on making the most of the your device and the Internet safely, for both practical and social purposes.
My Computer My Way
My Computer My WayStep by step instructions on how to adapt your phone, computer or tablet to meet your needs. You can search for a specific need (e.g. making text larger) or filter the guides based on your symptoms (e.g. hand tremor) or condition (e.g. dyslexia).
Digital Skills
Explore digital skills resources provided by Gloucestershire Skills Portal, and enjoy free online training.
Digital phone switchover
Digital phone switchover
Phone providers are gradually switching from old analogue landlines to new digital phone services. Information and support are available via your current phone provider. Information about events in Gloucestershire will be listed soon. In the meantime a summary and links are available via the Gloucestershire County Council website:
Information and links

3G & 2G mobile network switch off
Switch off dates for the remaining 3G phone networks, planned date for 2G, and what to do if you have an older device.
Online learning - specific
Android Guidebook
Beginners guides to your Android device. How to use features and apps, and tailor it to your needs. Video and step by step illustrated guides.
Android Help
Find answers to all your Android questions.
Apple - iPhone user guide
Detailed guide to all aspects of using an iPhone.
Apple support
Find answers to all your Apple device and iOS operating system questions.
Excel Easy
Tutorials with illustrated examples, for Excel beginners to more complex data analysis.
Google Workspace Learning Centre
Learn the basics, learn by products, or view productivity tips, support and accessibility information.
Visit
Gmail
Google Docs

Microsoft online training
Training videos and support for Microsoft 365 and Office 2013.
Excel
Outlook - including Android, iOS and Web versions
Word
Microsoft Teams Free
How to sign up to and use the free version of Microsoft Teams.
Online Safety
Safety and Security online
Safety and Security onlineBasics of online safety, online safety, social media, keeping your information safe, online scams, backing up data etc.
Cyber Aware
Advice on how to stay secure online from the UK's National Cyber Security Centre.
Get Safe Online
The UK’s leading internet safety website. We provide unbiased, factual and easy-to-understand information on online safety.
Gloucestershire Police Online Fraud
Advice to protect yourself from the activities of online fraudsters.
Scams and fraud
Scams and fraudInformation and support to avoid and manage online, phone, postal and doorstep scams.