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Face to Face Support/Training
Computer Buddies
Provide support at many of our libraries, including how to use computers, phones, and tablets; using online services, software or apps; or troubleshooting problems with your own devices. Please ask library staff for locations and times.
Find a library
Digital Champions
Digital ChampionsHelp in the use of laptops, iPad or smartphone for older people, at community venues and libraries. One to one support and social groups.
More details
DigiBus
DigiBusbrings digital education, help, and experiences to local communities within Gloucestershire, including some library sites. Book your free 121 session with one of our trainers via the Timetable
More information
Forest Voluntary Action Forum
Forest Voluntary Action ForumOne to one support from Digital Champions, and community drop-ins.
Digital Champions
Community drop in hubs
IT support at home
IT support at homeAbilityNet's friendly tech volunteers provide free IT support to older people and disabled people of any age.
Access Site
Training Courses
Adult Education
Beginners IT courses are offered at a variety of sites, including libraries. Visit the Digital Skills page for details of course content. Also check course listing for dates and locations, and additional courses on using tablets, iPads etc:
Digital Skills page
CL First steps course listings
Fastershire course listings
Online Centres Network
Online Centres Network
Online Centres NetworkA network of centres, including libraries and other community locations, that offer free access to computers, WiFi, printers etc. Many centres also provide one-to-one support and/or training. Use the map to find local centres and the services offered.
Find Online Centres
Online Safety
Safety and Security online
Safety and Security onlineBasics of online safety, online safety, social media, keeping your information safe, online scams, backing up data etc.
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Cyber Aware
Advice on how to stay secure online from the UK's National Cyber Security Centre.
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Get Safe Online
The UK’s leading internet safety website. We provide unbiased, factual and easy-to-understand information on online safety.
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Gloucestershire Police Online Fraud
Advice to protect yourself from the activities of online fraudsters.
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Scams and fraud
Scams and fraudInformation and support to avoid and manage online, phone, postal and doorstep scams.
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Online Learning - general
Basic IT courses
Basic IT coursesFree interactive training on the basics of using computers and tablets: including using a device, mouse, keyboard, and touchscreen controls; developing online skills, including email and social media, employment sites, spending and managing money, and managing your health online.
Explore courses
Using your device
Working with office programmes
Working with office programmesHow to use the basics of a generic suite of document, spreadsheet and presentation programs.
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Digital Unite
Technology guides to improve your own knowledge, or support others with digital
skills. Includes a set of guides in Easy Read format.
Technology guides
Getting online
Getting onlinePractical tips from Age UK on making the most of the your device and the Internet safely, for both practical and social purposes.
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My Computer My Way
My Computer My WayStep by step instructions on how to adapt your phone, computer or tablet to meet your needs. You can search for a specific need (e.g. making text larger) or filter the guides based on your symptoms (e.g. hand tremor) or condition (e.g. dyslexia).
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Digital Skills
Explore digital skills resources provided by Gloucestershire Skills Portal, and enjoy free online training.
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Online learning - specific
Android Guidebook
Beginners guides to your Android device. How to use features and apps, and tailor it to your needs. Video and step by step illustrated guides.
Open the guidebook
Android Help
Find answers to all your Android questions.
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Apple - iPhone user guide
Detailed guide to all aspects of using an iPhone.
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Apple support
Find answers to all your Apple device and iOS operating system questions.
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Excel Easy
Tutorials with illustrated examples, for Excel beginners to more complex data analysis.
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Google Workspace Learning Centre
Learn the basics, learn by products, or view productivity tips, support and accessibility information.
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Gmail
Google Docs
Microsoft online training
Training videos and support for Microsoft 365 and Office 2013.
Excel
Outlook - including Android, iOS and Web versions
Word
Main training site
Microsoft Teams Free
How to sign up to and use the free version of Microsoft Teams.
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Advanced training and coding
An Hour of Code
A visual introduction to code, using Python.
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Android for developers
Training from Google for both new and experienced Android developers.
Courses
Cisco Networking Academy
Free online training in areas such as data science, network basics, Python coding, cyber security, Internet of Things, Linux etc.
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Freecodecamp
Coding skills for developing frontend and backend projects, using Javascript, Python, Visual Studio, C# etc.
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Google training
Google training resources to develop your career and your business.
Business
Career
Skillshop
LeWagon
Free courses in web development, data and no-code, offering step by step videos. Suitable for all skill levels.
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LinkedIn Learning
Free learning paths mapped to in-demand jobs provided by LinkedIn and Microsoft, plus discounted Microsoft certifications to validate skills. Also best practices for job searching and interview prepping.
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Microsoft Skills Hub
A variety of options for existing professionals, students and skills building for certification. Includes training materials, digital skills events, and details of Microsoft Apprenticeships, plus support for startups.
Visit Site
Find your career path
Microsoft Events
Open Learn
A free learning platform from The Open University. Courses range from a 2 hour, level 1 course in Simple Coding to a 25 hour, level 3 course in Network Security.
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Digital phone switchover
Digital phone switchover
Between now and 2025, phone providers are switching from old analogue landlines to new digital landline services. Information and support is available via:
Age UK
BT
Local.gov.uk
Which?